This guide will show you how to use our HES portal as a user. N/A • An internet connectionINTRODUCTION
SYSTEM REQUIREMENTS
WHAT YOU MAY NEED & OTHER CONSIDERATIONS
This guide will show you how to:
– Manage your blacklist/whitelist
– Check your quarantined emails
– Set up quarantine reports
To access the spam filter, you will need to navigate to antispam.it-logik.com in a web browser. For steps on how to log in and change your password, please click here.
Select Quarantine in the sidebar menu to view, search and manage emails that are in quarantine.
When evaluating email for spam, SpamTitan applies hundreds of rules to arrive at an overall spam score for each email. By default, the spam score is five (5).
Email scoring above the specified spam score is considered spam and is quarantined by default. Email that scores below the spam score is considered legitimate and forwarded to the recipient.
To change the spam score setting for a domain or user, or to change the default action for email that scores above the specified spam scores, go to Policies > Domain Policies or User Policies.
The following actions can be performed:
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Search your quarantined email. Select Advanced Filter to expand the advanced search options.
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Select an email from the list to view more information about it.
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Delete an email by selecting the checkbox
beside the email and selecting Delete. Alternatively, you can click on the email, and in the slideout, select Actions > Delete.Multiple emails can be deleted together by selecting their checkboxes and selecting Delete.
If a message is deleted from quarantine, that message will not appear in the associated users’ quarantine, or in their quarantine report.
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Release an email by by selecting the checkbox
beside the email and selecting Release. Alternatively, you can click on the email, and in the slideout, select Actions > Release.Occasionally, an email in quarantine may have been incorrectly identified as spam. This is known as a ‘false positive’. When you select Release, it means you release the email from quarantine and automatically forward the email to the recipient.
Multiple emails can be released together by selecting their checkboxes and selecting Release.
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Allow an email by by selecting the checkbox
beside the email and selecting Allow. Alternatively, you can click on the email, and in the slideout, select Actions > Allow.The email address is added to your allow list and the email is released from quarantine and delivered to the recipient.
Multiple emails can be allowed together by selecting their checkboxes and selecting Allow.
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Select the column
icon to display the quarantine table column names. Slide each on and off to view or hide a column. -
Select the Refresh button to refresh the quarantine page.
Please be aware that this is your personal blacklist and whitelist. These changes will only effect the email address you are signed in as.
Also, domains are the bits after the “@”. Adding a domain to your blacklist or whitelist will either allow all emails from the domain or block them all. This can be useful if you receive a lot of spam from one company or if you want to ensure you always receive emails from a particular company.
Managing Quarantined Email
Go to Quarantine and select an email to view further information for that email, including message view and source view. A slideout panel appears with the Details tab displayed by default.
You can move between emails in the list, and as you select each one, the details are repopulated with the new data. Select the fullscreen 
icon beside the SpamTitan ID at the top if you want a fullscreen view.
Quarantined email can also be deleted, forwarded, released or allowed.
View Email Details
The Details available for an email are:
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Message Received: Date and time the email was received.
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Recipient: Email address of the recipient.
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Envelope From: The return address in the email header that is used to return bounced mail.
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Header From: The sender’s address which is visible in the email header.
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Host: The sending host that initiated communication.
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Mail flow: Indicates whether the mail flow was inbound or outbound.
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Delivery Status: Indicates the delivery status of a message.
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Subject: Subject header of the email.
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Country of Origin: Country that the email originated in.
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Message ID: A unique internal message identification number that SpamTitan assigns to each email (also known as SpamTitan ID).
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Content Classification: SpamTitan assessment of the email content.
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Score: Overall spam score.
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Virus Infection: Indicates whether a virus was detected.
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Quarantined: Indicates whether the email was quarantined or allowed.
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Last Status Update: Date and time that a status was last given for the email.
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Client Address: The source IP address a mail was received from.
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SMTP Response: Current status of email in SpamTitan.
Message View
Select Message View to view the email as it appears in a user’s mailbox. Select Show all Headers to view all email headers.
Source View
Select View Source to view the email source.
Actions
Go to the Actions dropdown menu, and select one of the four buttons – Delete, Forward, Release, or Allow – to perform an action on the email. See further information on each action below.
|
Action |
Description |
|---|---|
|
Delete |
Select Delete to delete the email you are viewing. Deleting a message from quarantine tells SpamTitan this email is spam and so this type of message is more likely to be blocked in the future. NoteIf a message is deleted from quarantine that message will not appear in the associated users’ quarantine, or in their quarantine report. |
|
Forward |
Select Forward to enter an email address and forward an email. Once forwarded, the email is not removed from quarantine. |
|
Release |
Occasionally, an email in quarantine may have been incorrectly identified as spam. This is known as a ‘false positive’. Select Release to release an email from quarantine and automatically forward the email to the recipient. |
|
Allow |
Select Allow to add the email address of an email in quarantine to your Allow List. The email address is added to your allow list and the email is released from quarantine and delivered to the recipient. All future emails from this sender will bypass the SpamTitan anti-spam engine, but are still scanned for viruses and banned attachments. |
Quarantine Reports
A quarantine report contains a list of emails that have been caught and quarantined. Users can directly manage their quarantined mail through these reports, which are emailed to them on a periodic basis.
A quarantine report provides links for a user to manage their quarantined emails directly from the report. See a sample quarantine report below.
Note
Quarantine report links are tokenized, meaning that they expire. By default, quarantine report links expire after seven days.
Quarantine reports are generated each night. For each user, a report is generated if certain conditions are met:
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Quarantine reports are enabled by a domain admin at the domain level (default: disabled).
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The user has email in quarantine.
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Today is a day for which the user or their Admin requested a quarantine report. For example, if a user or their Admin specifies that quarantine reports be sent weekly, the report will only be sent on a Friday.
