IT Support

IT Support

The right level of support for your business, whenever you need it

Contact us for pricing

We’ve been providing IT support for startups, SMEs and large organisations for more than ten years, and have a range of customisable packages available to suit your business needs.

Below you’ll find three examples of the support we supply, in this case based on a small company with three staff, their desktops, laptops and mobile devices, and including networking devices, routers, switches and a file server.

IT Support

Choose your desired options & quantities


Bronze Support

£ 105
  • SLA Response: 6 hour
  • SLA Resolve: 16 hour
  • Remote Support: Limited
  • Call-outs: Discounted
  • Phone Support: No
  • Email Support: Yes
  • Audit Report: No

Silver Support

£ 202
  • SLA Response: 4 hour
  • SLA Resolve: 8 hour
  • Remote Support: Unlimited
  • Call-outs: Discounted
  • Phone Support: Yes
  • Email Support: Yes
  • Audit Report: Yes
Most Popular

Gold Support

£ 342
  • SLA Response: 2 hour
  • SLA Resolve: 4 hour
  • Remote Support: Unlimited
  • Call-outs: Discounted
  • Phone Support: Yes
  • Email Support: Yes
  • Audit Report: Yes

What’s included?

  • Windows and OSX devices – and mobile devices running iOS and Android
  • Microsoft Server OS – Small Business, Standard and Enterprise
  • Networks & networked devices – including routers, WAPs, printers and scanners
  • Third-party apps – for example, accountancy, CAD and new media
  • Unlimited remote support – 95% of problems are resolved without a callout*
  • Proactive monitoring – Latest service desk software, NetHelpDesk, PGTR, N-Central, monitoring your IT infrastructure
  • Comprehensive audit – including system health, and server and network configuration*
  • A dedicated account manager – a consistent point of contact, who knows your business

*Gold and Silver packages only

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IT Support

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