Hosted VoIP

Simple setup & flexible
up and running in no time

All features available
full hosted voice solution

Totally customisable
mix & match various features

Complete Hosted VoIP package

Most businesses are moving towards a complete Hosted VoIP (aka Hosted Voice) solution and local phone systems are slowly becoming obsolete. Your business needs to be more mobile, especially when ‘remote working’ is a common requirement for most businesses.

With Hosted VoIP you do not have to worry about all the added costs of running an on-premise phone systems like a PBX , as well as added costs to run additional lines into the premises. Hosted VoIP provides all the same features compared to a traditional business phone system, with better flexibility, reduced costs & even more features.

Features: You get all the same features as you would expect from any business phone solution, which includes multiple DDI’s, extensions, hunt groups, pickup groups, call plans, voicemail, presence, and more.

Flexibility: With a hosted VoIP solution you can mix and match, and have some using traditional phones, and some on software-based phones (softphones). Or simply use an app on your mobile and always be connected with the office even when away.

Full control: You’ll have access to an intuitive control panel where you can manage your whole phone service, and change end-user information, setup groups, amend call-flows, and assign & manage end-user devices. As well as full reporting on call traffic and more.


Reduced costs: All this at very competitive rates, from a new business startup, upgrading your current phone solution, or simply migrating away from your current provider.

Call Control




This central tool provides a visual tool for pulling together facilities and rules. Simply drag and drop components to represent how calls should be handled and routed.


Call Diversion

Applying diversions is made easy and instantly applied. On a per DDI basis, or across an account, a divert can be set and active within seconds.


Audio Library

Through the Audio Library all audio associated to your account can be managed including caller menu prompts, music on hold, and voicemail greetings.

Number Management

A one stop solution for viewing and managing numbers. This includes emergency services 999 data handling and diversions.


Caller Menus (IVR)

Handling menus for the caller to navigate couldn’t be simpler. Our control panel allows you to build rules and associate audio files.


On Hold Music

A diverse selection of 16 royalty free playlists can be selected. Alternatively, on the assumption the correct licenses have been acquired, you can upload your own music files.


Opening Hours / Holidays

Provided in a visual calendar format, setting opening hours has never been easier. Holidays can also be set marking your availability as closed.



Mailboxes can be created for all users, with messages being accessible via a connected phone or visually within our control panel. Messages can be emailed or downloaded.


Call Conferences

Each room can support up to 10 participants who can dial in via a local extension or assigned dial-in number. Conferences are visually represented.

Asset Management


Users are created where there is a requirement to make and / or receive calls. Traditionally this would be applied to individuals within a company, or for the purpose of a room (eg boardroom phone). Each user can have multiple devices associated with them (e.g. desk phone / softphone etc). We also provide each user with a control panel option allowing them to see and interact with calls and facilities specific to them, ideal for management over accessing call recordings, voicemails and scheduling conferences.

A group can be made up of a multitude of assets including users, devices, other groups and external numbers. When a group is called, you can determine how members of the group are reached. For example you may choose for all parties to ring simultaneously, or as part of a routing strategy.

As standard we provide auto-provisioning support for 100+ models of desk phones across 7 manufacturers, and multiple softphone vendors. This not only allows you to confidently connect phones to our platform within minutes, you can take in-life management control including reboots, firmware updates, re-provisions and key assignments. This makes it a lot easier to manage without the need to access the device itself.

A multitude of books can be created either for individuals, groups or company-wide. On a per user basis, these can be synced to a device using LDAP. Likewise, the option to sync an address book to popular CRM platforms is also possible. Synced address books can be accessed from a device, and displayed when incoming calls from a recognised number occur.

Call Management



Itemised Calls

Inbound and outbound calls are fully itemised, including in-progress calls. We provide call analysis for each call (showing quality metrics) as well as call recording access if enabled.


Call Recordings

Each recording is visually represented allowing you to see which party is speaking, along with the option to mute a channel. All recordings are stored encrypted and replicated across 2 UK based data centres.


Call Statistics

We provide call statistics on a per user, per group and per account basis for inbound and outbound call traffic. Daily, weekly, monthly and custom options can help provide useful insights into group and individual performances.

Call Heatmap

By overlaying call data associated to geographic locations we have provided a visual representation of where your callers, or called parties, may be based.


Number Presentation

How your outbound calls are presented can be managed easily, either using a number associated to the account, or presenting a number which you have the rights to use.


Call Monitoring

We provide permission based control to allow supervisors to listen to in-progress calls without the other parties being alerted..

Faults & Security




All support related queries can be raised through the control panel. This allows us to complete real-time diagnostics and capture more accurately details surrounding the issue, as well as provide ticket based updates.


Authentication Logs

Registration and re-registration attempts for all devices are shown in our logs page. Details of ports, protocols and user devices are shown as well as IP addresses. This can aid with support and fraud prevention..


Call Barring

Should you wish to restrict what outbound calls are placed, certain categories of numbers can be restricted (eg calls to 118 directory enquiries, or International calls).

Block List

If you no longer want to receive calls from a specific number, simply add them to a block list. It’s easy to add numbers from the itemised calls list to add a number to this list. Ideal for stopping persistent marketing calls.

Fraud Prevention Alerts

We can send proactive alerts if spending reaches certain levels, as well as intelligent warnings if traffic is out of the ordinary. Alerts can be issued via email and SMS.

Planning on migrate away from your existing provider?

We have made this so simple for anyone who is currently out of contract and are looking to migrate from their existing provider. The whole process can take as little as 2 weeks, from setting up your new Hosted VoIP plan, with all the company specific requirements, including user extensions, call plans, voicemail, device configuration, and more. You can use both physical handsets or move completely to a soft-phone solution like Bria or Zopier.  In some situations you may be able to use your existing IP phones.

We can also have your business up and running with temporary numbers within a matter of a couple of days, and carry out the number porting of your existing numbers over to us within 2-3 weeks.

Contact our sales teams for more information on our hosted VoIP platform.

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99.8% of our clients rated us as excellent or good
(stats taken between July 2022 until July 2023 based on 7465 survey responses)

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