Most businesses are moving towards a complete Hosted VoIP (aka Hosted Voice) solution and local phone systems are slowly becoming obsolete. Your business needs to be more mobile, especially when ‘remote working’ is a common requirement for most businesses.
With Hosted VoIP you do not have to worry about all the added costs of running an on-premise phone systems like a PBX , as well as added costs to run additional lines into the premises. Hosted VoIP provides all the same features compared to a traditional business phone system, with better flexibility, reduced costs & even more features.
Features: You get all the same features as you would expect from any business phone solution, which includes multiple DDI’s, extensions, hunt groups, pickup groups, call plans, voicemail, presence, and more.
Flexibility: With a hosted VoIP solution you can mix and match, and have some using traditional phones, and some on software-based phones (softphones). Or simply use an app on your mobile and always be connected with the office even when away.
Full control: You’ll have access to an intuitive control panel where you can manage your whole phone service, and change end-user information, setup groups, amend call-flows, and assign & manage end-user devices. As well as full reporting on call traffic and more.
Reduced costs: All this at very competitive rates, from a new business startup, upgrading your current phone solution, or simply migrating away from your current provider.
HOSTED VOIP KEY FEATURES
This central tool provides a visual tool for pulling together facilities and rules. Simply drag and drop components to represent how calls should be handled and routed.
Applying diversions is made easy and instantly applied. On a per DDI basis, or across an account, a divert can be set and active within seconds.
Through the Audio Library all audio associated to your account can be managed including caller menu prompts, music on hold, and voicemail greetings.
A one stop solution for viewing and managing numbers. This includes emergency services 999 data handling and diversions.
Caller Menus (IVR)
Handling menus for the caller to navigate couldn’t be simpler. Our control panel allows you to build rules and associate audio files.
On Hold Music
A diverse selection of 16 royalty free playlists can be selected. Alternatively, on the assumption the correct licenses have been acquired, you can upload your own music files.
Opening Hours / Holidays
Provided in a visual calendar format, setting opening hours has never been easier. Holidays can also be set marking your availability as closed.
Mailboxes can be created for all users, with messages being accessible via a connected phone or visually within our control panel. Messages can be emailed or downloaded.
Each room can support up to 10 participants who can dial in via a local extension or assigned dial-in number. Conferences are visually represented.
Users are created where there is a requirement to make and / or receive calls. Traditionally this would be applied to individuals within a company, or for the purpose of a room (eg boardroom phone). Each user can have multiple devices associated with them (e.g. desk phone / softphone etc). We also provide each user with a control panel option allowing them to see and interact with calls and facilities specific to them, ideal for management over accessing call recordings, voicemails and scheduling conferences.
A group can be made up of a multitude of assets including users, devices, other groups and external numbers. When a group is called, you can determine how members of the group are reached. For example you may choose for all parties to ring simultaneously, or as part of a routing strategy.
As standard we provide auto-provisioning support for 100+ models of desk phones across 7 manufacturers, and multiple softphone vendors. This not only allows you to confidently connect phones to our platform within minutes, you can take in-life management control including reboots, firmware updates, re-provisions and key assignments. This makes it a lot easier to manage without the need to access the device itself.
A multitude of books can be created either for individuals, groups or company-wide. On a per user basis, these can be synced to a device using LDAP. Likewise, the option to sync an address book to popular CRM platforms is also possible. Synced address books can be accessed from a device, and displayed when incoming calls from a recognised number occur.
Inbound and outbound calls are fully itemised, including in-progress calls. We provide call analysis for each call (showing quality metrics) as well as call recording access if enabled.
Each recording is visually represented allowing you to see which party is speaking, along with the option to mute a channel. All recordings are stored encrypted and replicated across 2 UK based data centres.
We provide call statistics on a per user, per group and per account basis for inbound and outbound call traffic. Daily, weekly, monthly and custom options can help provide useful insights into group and individual performances.
By overlaying call data associated to geographic locations we have provided a visual representation of where your callers, or called parties, may be based.
How your outbound calls are presented can be managed easily, either using a number associated to the account, or presenting a number which you have the rights to use.
We provide permission based control to allow supervisors to listen to in-progress calls without the other parties being alerted..
Faults & Security
All support related queries can be raised through the control panel. This allows us to complete real-time diagnostics and capture more accurately details surrounding the issue, as well as provide ticket based updates.
Registration and re-registration attempts for all devices are shown in our logs page. Details of ports, protocols and user devices are shown as well as IP addresses. This can aid with support and fraud prevention..
Should you wish to restrict what outbound calls are placed, certain categories of numbers can be restricted (eg calls to 118 directory enquiries, or International calls).
If you no longer want to receive calls from a specific number, simply add them to a block list. It’s easy to add numbers from the itemised calls list to add a number to this list. Ideal for stopping persistent marketing calls.
Fraud Prevention Alerts
We can send proactive alerts if spending reaches certain levels, as well as intelligent warnings if traffic is out of the ordinary. Alerts can be issued via email and SMS.
Planning on migrate away from your existing provider?
We have made this so simple for anyone who is currently out of contract and are looking to migrate from their existing provider. The whole process can take as little as 2 weeks, from setting up your new Hosted VoIP plan, with all the company specific requirements, including user extensions, call plans, voicemail, device configuration, and more. You can use both physical handsets or move completely to a soft-phone solution like Bria or Zopier. In some situations you may be able to use your existing IP phones.
We can also have your business up and running with temporary numbers within a matter of a couple of days, and carry out the number porting of your existing numbers over to us within 2-3 weeks.
Contact our sales teams for more information on our hosted VoIP platform.
Our Customers : The Ecology Consultancy
During the five years that IT-Logik have been supporting us I am yet to find a company who are as positive and professional when it comes to customer service. They have always put our needs and requests first and are extremely proactive and supportive. I would thoroughly recommend IT-Logik to any firm looking for competent IT consultants who really care and put your needs first.
Our Customers : Aldrich & Company
The IT-Logik team took over our IT support in February 2017 and since this date have provided a seamless service which has exceeded any expectations we had. We are continually surprised at their dedication, teamwork, knowledge and friendliness. No problem is too small for them, and the timely resolution of issues really helps us to run our business smoothly and professionally. The service they provide is everything we could wish for.
Our Customers : Allied Property Investments
We have known IT-Logik for many years having previously worked with them. When we decided to look for a new IT company, they immediately sprang to mind as they have always been so friendly and efficient. IT-Logik were able to recommend what service and equipment we needed. We felt that our previous IT company left those decisions up to us when we needed guidance. Furthermore, they are so friendly.
Our Customers : All In One Tours
All In One Tours are incoming tour operators offering B2B travel solutions for groups and have had IT services from IT-Logik since 2007. We wanted a company who could setup a reliable and cost efficient network to suit our needs with the flexibility to grow if and when necessary. Consisting of a server, desktops, network; unlimited consultation for hardware and software including backup solutions; all inclusive support on and off site. We found them to provide an efficient and reliable support service. I would recommend IT-Logik as they find suitable and cost effective IT solutions for medium sized companies such as ours.
Our Customers : Tribal Manufacturing
IT Logik have been our IT Support company since 2008 and we’d wholeheartedly recommend them as friendly, professional and fast to respond. We’ve been using their vDeskOnline since November 2011. The changeover from our old server was virtually seamless and it’s transformed the way we can work. Flexible and adaptable it means we can log on to our own desktops from pretty much anywhere on any computer, and it’s fast, secure and easy to use. We also have the reassurance that our Company data is continuously and securely backed up off site without us having to manage it. Invaluable, highly recommended!
Our Customers : Topaz Insurance
Topaz insurance have been trading for over 30 years, and decided to move their entire IT support to IT Logik in late 2008, shortly after IT Logik was formed. We are passionate about dealing with businesses that can provide good quality service, and are able to listen & understand our needs. The support we have received has enabled us to develop our business & structure it around the very fast moving financial environment we are in. Having just moved our system over to vDeskOnline, this will future proof us, and allow face to face meetings with clients in the comfort of their offices, whilst accessing their entice Insurance records, increasing the support they receive from us, an important edge over our rivals. IT Logik have been instrumental in helping our business to grow.
Our Customers : CKG Tax
With staff working in different locations and regularly working remotely means I needed a server. After speaking to IT-Logik and testing vDeskOnline I knew this was the way forward. The support received from Peter and Mark both in the set-up of the server and since has been second to none with the vast majority of support calls being answered there and then, professionally and with almost no disruption. I have no doubt that my business would not be where it is without IT-Logik taking care of my IT infrastructure. Very highly recommended.
Our Customers : LMC
They always keep you up-to-date and they have a great help desk system. I would recommend them without a shadow of a doubt, I think they are a fantastic company that have made my life so much easier.
We was in the process of moving to our current office 3 years ago, and it was very important to us that when we disconnected from our old office on the Friday, that everything would be up and running by Monday morning. IT-Logik was managing this transition. We got disconnected on Friday, and when we came to our office on Monday, it was almost like nothing had happened, everything was running the way we wanted.
IT-Logik are a one stop IT solution, in the same context as the councils refer to themselves as , “One stop shop.” Be it hardware, IT support as well as discussing a solution to a problem (best way to handle our expansion), they are very good and professional. They generate a ticket for all issues raised and they advise when the tickets are resolved. I do very much appreciate their speedily response to issues raised.