Users are created where there is a requirement to make and / or receive calls. Traditionally this would be applied to individuals within a company, or for the purpose of a room (eg boardroom phone). Each user can have multiple devices associated with them (e.g. desk phone / softphone etc). We also provide each user with a control panel option allowing them to see and interact with calls and facilities specific to them, ideal for management over accessing call recordings, voicemails and scheduling conferences.

A group can be made up of a multitude of assets including users, devices, other groups and external numbers. When a group is called, you can determine how members of the group are reached. For example you may choose for all parties to ring simultaneously, or as part of a routing strategy.

As standard we provide auto-provisioning support for 100+ models of desk phones across 7 manufacturers, and multiple softphone vendors. This not only allows you to confidently connect phones to our platform within minutes, you can take in-life management control including reboots, firmware updates, re-provisions and key assignments. This makes it a lot easier to manage without the need to access the device itself.

A multitude of books can be created either for individuals, groups or company-wide. On a per user basis, these can be synced to a device using LDAP. Likewise, the option to sync an address book to popular CRM platforms is also possible. Synced address books can be accessed from a device, and displayed when incoming calls from a recognised number occur.