KB Answer

Got another Question?

Setting Up A Remote Session

INTRODUCTION

Sometimes we may need remote access to your PC/laptop/Mac but we may not have a remote session setup already. This guide will show you how to set up a remote session.

SYSTEM REQUIREMENTS

N/A

WHAT YOU MAY NEED & OTHER CONSIDERATIONS

• You will need to obtain the 5-digit join code from us (it will normally only consist of numbers).

Step One

Go to support.it-logik.com – if you are on vDeskOnline, please click on the black drop down box and click on “Home” before you do this.

Step Two

Enter the code in the box.

Step Three

The arrow will turn blue if the code is valid. Please click on the blue arrow.

Step Four

You will get a pop-up asking you to run an application.

There should be a file automatically downloaded. Please click “Open”. If you do not see this, please click Ctrl + J on your keyboard to access your downloads and check there.

Step Five

Please open/run the file and accept and OK any prompts.

Important note: If it asks if you want to allow this program to make any changes, please click on “Yes” otherwise we will be very limited in how we can assist.

Step Six

Once all that is done, you should see the pop-up change to the below:

Step Seven

If required, please confirm via the ticket/phone that the remote session has been set up and let us know when we can connect.

Scroll to Top

Search the site

Access your portals

Service Desk Portal

Easily raise support tickets online

vDeskOnline

Easily raise support tickets online

Office365

Login to your Microsoft Office account

Hosted Exchange

Access your Microsoft Exchange settings

Hosted Services CCP

Your hosted services and applications

Hosted Email Security

Security settings for your hosted email accounts