KB Answer

Got another Question?

Installing Citrix Workspace for Windows

INTRODUCTION

This guide will explain how to install vDeskOnline on a Windows based device.

SYSTEM REQUIREMENTS

A device with Windows OS (excluding tablets and phones)

WHAT YOU MAY NEED & OTHER CONSIDERATIONS

• An internet connection
• Your vDeskOnline login details

Step One

Go to https://www.citrix.com/en-gb/downloads/workspace-app/windows/workspace-app-for-windows-latest.html and download the latest version of Citrix Workspace for Windows.

Step Two

Run the downloaded file and click through the installer (it’s mainly just “OK” and “Next”).

Step Three

Restart your local device.

Step Four

You can log on to Citrix via two ways; the workspace application or a web browser.

Application: You may be asked for a work email or server details. Please enter go.vdeskonline.com (if you are on v1-3) or citrix.vdeskonline.com (for v4) in the “server or email address” field.

If you are unsure which version you are on, please contact the IT-Logik support desk.. Then enter your vDeskOnline login details and you’re good to go.

Webpage: Simply copy and paste go.vdeskonline.com or citrix.vdeskonline.com, depending on which version of Citrix you are on, into your browser. You will be presented with a login page. Enter your vDeskOnline login details.

Step Five

When using vDeskOnline for the first time, it will run a check to ensure Citrix is installed. Simply hit “Detect Receiver” so your web browser can try to find the best program to run your hosted desktop with.

When you select “Detect Receiver”, you will be taken to the below page. Hold off for a second as, if your web browser does identify Workspace as installed, it may automatically redirect you to the StoreFront. If that fails, simply click on the selected options below.

You may also be asked to open the “Citrix Workspace Launcher“. Simply select the checkbox that says “Remember my choice” and then open.

Scroll to Top

Search the site

Access your portals

Service Desk Portal

Easily raise support tickets online

vDeskOnline v4

Access your Citrix hosted desktop v4

Office365

Login to your Microsoft Office account

User Guides

Access various user guides

vDeskOnline v3

Access your Citrix hosted desktop v3

Hosted Email Security

Security settings for your hosted email accounts