IT Support

IT Support

The right level of support for your business, whenever you need it

Contact us for pricing

We’ve been providing IT support for startups, SMEs and large organisations for more than ten years, and have a range of customisable packages available to suit your business needs.

Below you’ll find three examples of the support we supply, in this case based on a small company with three staff, their desktops, laptops and mobile devices, and including networking devices, routers, switches and a file server.

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IT Support

Choose your desired options & quantities

Request pricing & options for IT Support

Bronze Support

£ 105
00
/month
  • SLA Response: 6 hour
  • SLA Resolve: 16 hour
  • Remote Support: Limited
  • Call-outs: Discounted
  • Phone Support: No
  • Email Support: Yes
  • Audit Report: No
Get Started
(prices ex vat)

Silver Support

£ 202
50
/month
  • SLA Response: 4 hour
  • SLA Resolve: 8 hour
  • Remote Support: Unlimited
  • Call-outs: Discounted
  • Phone Support: Yes
  • Email Support: Yes
  • Audit Report: Yes
Get Started
(prices ex vat)
Most Popular

Gold Support

£ 342
50
/month
  • SLA Response: 2 hour
  • SLA Resolve: 4 hour
  • Remote Support: Unlimited
  • Call-outs: Discounted
  • Phone Support: Yes
  • Email Support: Yes
  • Audit Report: Yes
Get Started
(prices ex vat)

What’s included?

  • Windows and OSX devices – and mobile devices running iOS and Android
  • Microsoft Server OS – Small Business, Standard and Enterprise
  • Networks & networked devices – including routers, WAPs, printers and scanners
  • Third-party apps – for example, accountancy, CAD and new media
  • Unlimited remote support – 95% of problems are resolved without a callout*
  • Proactive monitoring – Latest service desk software, NetHelpDesk, PGTR, N-Central, monitoring your IT infrastructure
  • Comprehensive audit – including system health, and server and network configuration*
  • A dedicated account manager – a consistent point of contact, who knows your business

*Gold and Silver packages only

Our Customers : The Ecology Consultancy

During the five years that IT-Logik have been supporting us I am yet to find a company who are as positive and professional when it comes to customer service. They have always put our needs and requests first and are extremely proactive and supportive. I would thoroughly recommend IT-Logik to any firm looking for competent IT consultants who really care and put your needs first.

Tom McArthur

Our Customers : Aldrich & Company

The IT-Logik team took over our IT support in February 2017 and since this date have provided a seamless service which has exceeded any expectations we had. We are continually surprised at their dedication, teamwork, knowledge and friendliness. No problem is too small for them, and the timely resolution of issues really helps us to run our business smoothly and professionally. The service they provide is everything we could wish for.

Alex Haynes

Our Customers : Allied Property Investments

We have known IT-Logik for many years having previously worked with them. When we decided to look for a new IT company, they immediately sprang to mind as they have always been so friendly and efficient. IT-Logik were able to recommend what service and equipment we needed. We felt that our previous IT company left those decisions up to us when we needed guidance. Furthermore, they are so friendly.

Lizzie Edwards

Our Customers : All In One Tours

All In One Tours are incoming tour operators offering B2B travel solutions for groups and have had IT services from IT-Logik since 2007. We wanted a company who could setup a reliable and cost efficient network to suit our needs with the flexibility to grow if and when necessary. Consisting of a server, desktops, network; unlimited consultation for hardware and software including backup solutions; all inclusive support on and off site. We found them to provide an efficient and reliable support service. I would recommend IT-Logik as they find suitable and cost effective IT solutions for medium sized companies such as ours.

Dirk Peltzer

Our Customers : Tribal Manufacturing

IT Logik have been our IT Support company since 2008 and we’d wholeheartedly recommend them as friendly, professional and fast to respond. We’ve been using their vDeskOnline since November 2011. The changeover from our old server was virtually seamless and it’s transformed the way we can work. Flexible and adaptable it means we can log on to our own desktops from pretty much anywhere on any computer, and it’s fast, secure and easy to use. We also have the reassurance that our Company data is continuously and securely backed up off site without us having to manage it. Invaluable, highly recommended!

Gregory Bell

Our Customers : Topaz Insurance

Topaz insurance have been trading for over 30 years, and decided to move their entire IT support to IT Logik in late 2008, shortly after IT Logik was formed. We are passionate about dealing with businesses that can provide good quality service, and are able to listen & understand our needs. The support we have received has enabled us to develop our business & structure it around the very fast moving financial environment we are in. Having just moved our system over to vDeskOnline, this will future proof us, and allow face to face meetings with clients in the comfort of their offices, whilst accessing their entice Insurance records, increasing the support they receive from us, an important edge over our rivals. IT Logik have been instrumental in helping our business to grow.

Richard Mikula

Our Customers : LMC

They always keep you up-to-date and they have a great help desk system. I would recommend them without a shadow of a doubt, I think they are a fantastic company that have made my life so much easier.

Michael Khalil

View the case study

Our Customers : Hampson Williams

Hampson Williams Architects are a small Architectural Practice who, like most in our profession are heavily dependent on IT support. Although Architects like to think of themselves as truly ‘Vitruvian’ we realised that IT support is one area in which detailed specialist knowledge is essential. We were recommended IT Logik and would not hesitate to recommend them to others in turn. They have successfully transformed our IT environment over the years offering a very professional and efficient service whilst remaining human and approachable – which is a rare combination indeed in the world of IT. They have also provided flexibility in terms of the support they offer as the nature of our business environment has changed and we look forward to expanding our practice under the IT umbrella of this totally professional outfit.

Tristram Dodwell

Our Customers : Chapman Architects

Chapman Architects is a busy, medium sized Architectural Practice based in Central London. We were looking for a company in comparable size to our own as well as being approachable and at a reasonable cost. They are quick to respond, helpful and knowledgeable and relay any information in a way that is easy to understand. The one off monthly fee is very easy to manage and gives you security that you won’t have a huge bill if you do have a few problems in one month. They have also on occasion looked into problems or given advice on things that aren’t strictly their remit which is immensely helpful. They are approachable and nice guys to boot, I wouldn’t hesitate to recommend them.

Louise Miller

Our Customers : Eurban

We was in the process of moving to our current office 3 years ago, and it was very important to us that when we disconnected from our old office on the Friday, that everything would be up and running by Monday morning. IT-Logik was managing this transition. We got disconnected on Friday, and when we came to our office on Monday, it was almost like nothing had happened, everything was running the way we wanted.

Philipp Zumbrunnen

View the case study

Our Customers : Goldsmith Personnel

IT-Logik are a one stop IT solution, in the same context as the councils refer to themselves as , “One stop shop.” Be it hardware, IT support as well as discussing a solution to a problem (best way to handle our expansion), they are very good and professional. They generate a ticket for all issues raised and they advise when the tickets are resolved. I do very much appreciate their speedily response to issues raised.

Edward Chamanga – Goldsmith Personnel

Our Solutions

Our Products

Contact & Connect

Switchboard UK
(020) 3740 1060
Switchboard International
+44(20) 3740 1060
Technical support
(020) 3740 1060

Sales
(020) 3740 1061

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99.8%

Star
99.8% of our clients rated us as excellent or good

(stats taken between July 2022 until July 2023 based on 7465 survey responses)

© IT-Logik Limited 2020 - Company Number: 06415673

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