INTRODUCTION
Sometimes we may ask for screenshots to be sent to us to get a better look at an issue, whether it’s error messages or pop-ups. This guide will show you how to take useful screenshots.
SYSTEM REQUIREMENTS
Windows Vista+
WHAT YOU MAY NEED & OTHER CONSIDERATIONS
N/A
The tool we would recommend that is pre-installed for Windows (Vista and upwards) is called Snipping Tool. To use this, simply click the “Start” button and search “Snipping Tool”.
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If you find this handy, you can right click it and select “Pin to taskbar” for easier access in the future.
When open, it will look like this:
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The default setting for it is “Rectangle”. This means that when you click on “New”, it will allow you to select an area in the shape of a rectangle (or square, if you’re super precise).
Once you have your screenshot, simply copy and paste it into an email or save it and forward it over as an attachment.
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For added emphasis, you can use the highlighter or pen tools.
This method prevents taking a screenshot of a huge window which can blur the image when we try to have a closer look and prevents any sensitive information accidentally being included in a screenshot. It also helps us to see the error or pop-up much clearer.