KB Answer

Got another Question?

CCP User Guide


The following guide will teach you all you need to know about using CCP so you can carry out some tasks yourself, saving time from creating a ticket and awaiting our response. It will include how to add a user, change a password, give full access and many more.


Most internet browsers will work, but we always recommend using Internet Explorer.


• An Internet connection
• Web browser
• CCP login details

Contents of this guide
• Signing in to CCP
• Changes for Mailboxes
• Changes for Distribution Lists
• Skype for Business
• Creating Contacts
Signing in to CCP
Firstly, the website you need to go to is https://ccp.it-logik.com.
You will be displayed with a login page as below:

Your username here will not be your email address but it will refer to the company. If you are unsure of your username, please do let us know and we will be happy to confirm for you.
Similarly, if you are unsure of your password, please do let us know and we can get this reset for you.
Once signed in, you will have a panel on the left pane which will allow you to go through different things:

Everything you will need to do regarding mailboxes and distribution lists will be under the “Provisioning” tab. Please click on this and then go to “Exchange”.

You will be displayed with the following bar:

Your main focus will be on the two options at the end under “Actions”.

Changes for Mailboxes

You can make various changes in the Mailboxes option. Please see below for a list of common things you can do with CCP regarding mailboxes.

Changes for Distribution Lists

You can make a few changes in the Distribution Lists option. Distribution lists allow you to send an email to multiple recipients without having to type out their individual email addresses. Please see below for a list of common things you can do with CCP regarding distribution lists.

Skype for Business
We also offer the ability to have company Skype for Business accounts. You may see this under your “Provisioning” tab. This section will show you how to administrate this.

When you click on “Skype for Business” in the provisioning tab, there will be two options for you to click on; Skype Users and SIP Domains. The option you want to use is Skype Users.

See below for more Skype guides!

Creating Contacts

Creating contacts can be a useful way to add external users to distribution lists and forwarding. It’s a slightly different setup to how you do everything else though.
Firstly, go to “Provisioning” and then “Exchange”.
Then click on the little drop down arrow next to “Distribution Lists” and select “Mail Contacts”.

Click on “Create Mail Contact”.

Enter the details as required and then click “Save”:

Note: they do not need an internal email address if you would rather they not have one.

Scroll to Top

Search the site

Access your portals

Service Desk Portal

Easily raise support tickets online


Access your Citrix hosted desktop


Login to your Microsoft Office account

Hosted Exchange

Access your Microsoft Exchange settings

Hosted Services CCP

Your hosted services and applications

Hosted Email Security

Security settings for your hosted email accounts