The following guide will teach you all you need to know about using CCP so you can carry out some tasks yourself, saving time from creating a ticket and awaiting our response. It will include how to add a user, change a password, give full access and many more. Most internet browsers will work, but we always recommend using Internet Explorer. • An Internet connectionINTRODUCTION
SYSTEM REQUIREMENTS
WHAT YOU MAY NEED & OTHER CONSIDERATIONS
• Web browser
• CCP login details
• Changes for Mailboxes
• Changes for Distribution Lists
• Skype for Business
• Creating Contacts
You will be displayed with a login page as below:
Your username here will not be your email address but it will refer to the company. If you are unsure of your username, please do let us know and we will be happy to confirm for you.
Similarly, if you are unsure of your password, please do let us know and we can get this reset for you.
Once signed in, you will have a panel on the left pane which will allow you to go through different things:
You can make various changes in the Mailboxes option. Please see below for a list of common things you can do with CCP regarding mailboxes.
- Creating a Mailbox
- Deleting a Mailbox
- Changing Display Names
- Change a Password
- Access to Distribution Lists
- Full Access Permissions
- Send As Permissions
- Send On Behalf Permissions
- Forwarding
- Automatic Replies
- Export Mailboxes to PST
You can make a few changes in the Distribution Lists option. Distribution lists allow you to send an email to multiple recipients without having to type out their individual email addresses. Please see below for a list of common things you can do with CCP regarding distribution lists.
When you click on “Skype for Business” in the provisioning tab, there will be two options for you to click on; Skype Users and SIP Domains. The option you want to use is Skype Users.
Creating contacts can be a useful way to add external users to distribution lists and forwarding. It’s a slightly different setup to how you do everything else though.
Firstly, go to “Provisioning” and then “Exchange”.
Then click on the little drop down arrow next to “Distribution Lists” and select “Mail Contacts”.
Click on “Create Mail Contact”.
Enter the details as required and then click “Save”:
Note: they do not need an internal email address if you would rather they not have one.
